Migrants’ Perspectives: Building Trust in Humanitarian Action

Trust is a foundation of humanitarian action. Yet, little is known about who migrants trust, and why, and how this impacts their ability and willingness to seek humanitarian assistance and protection.

To address this knowledge gap and inform strategies to increase the effectiveness of humanitarian interventions, the Global Migration Lab – in collaboration with the Movement – conducted research with over 16,000 migrants across the Americas, Africa, the Asia Pacific, and Europe.

This report provides key insights into migrants’ perspectives of, and trust, in various forms of humanitarian assistance and protection. The findings presented in this report highlight that trust cannot be assumed: it is only by placing migrants at the centre of humanitarian action related to migration and by being accountable to their needs, recommendations, and concerns that their trust can be built and maintained.